Privacy Policy

At Sitz Academy LLC, we are committed to using technology to bring value, joy, and ease into everyday life. Whether it's enhancing your lifestyle, supporting your passions like pets or personal style or simply making daily tasks more convenient, we believe in the transformative power of innovation to create meaningful, positive change.

Protecting your privacy and maintaining the highest security standards are fundamental to our mission. We are committed to transparency and accountability in how we handle your personal data, ensuring you have clear insights and control over your information while seamlessly enjoying our Service.

WELCOME TO SITZ PRIVACY POLICY!

This Privacy Policy (the "Privacy Policy") sets out the main principles on which the data collected from you, or that you provide to us, will be processed by us in connection with your use of "Sitz" (the "App"), our websites (including but not limited to https://www.sitzacademy.com) our blog, and all related services, features, materials, and content available for your use (collectively the "Service") provided by Sitz Academy LLC, a company duly incorporated in the state of Wyoming and registered address at 30 N Gould St Ste R Sheridan, Wyoming 82801 ("we", "us", "our" or the "Company").

Depending on your location, selected payment method, or other relevant factors, access to the Service, particularly with respect to sales, billing, and payment processing, may be facilitated by Sitz Academy LLC or one of its authorized partners acting as the Merchant of Record. The Merchant of Record does not provide the Service, manage subscriptions, or assume any obligations related to the operation, support, or performance of the Service. Your contractual relationship remains solely with Sitz Academy LLC. Your rights and obligations under these Terms are unaffected by the designation of a Merchant of Record, and neither Sitz Academy LLC nor its partners shall be jointly liable for each other's obligations unless expressly stated in these Terms.

We encourage you to review our Privacy Policy in its entirety to gain insight into our data handling practices.

How to reach us?

We have carefully designed this Privacy Policy to be clear, transparent, and accessible. However, if you have any questions or concerns regarding your privacy rights or how we handle your personal data, please feel free to contact us through:

For EEA/UK and Non-EU/EEA Data Subjects:

• Online Contact Form: https://sitzacademy.com/contact-us
• Mailing Address: 30 N Gould St Ste R Sheridan, Wyoming 82801
• Email: info@sitzacademy.com

1. Changes to this privacy policy

We may revise this Privacy Policy from time to time to reflect:

• changes in applicable laws or regulatory requirements;
• updates to our data practices or the features and functionality of our Service provided to you;
• advancements in technology or other relevant changes.

Staying Informed. We encourage you to review this page periodically to stay informed about how we protect your personal data. The "Effective Date" at the top of this Privacy Policy indicates when the most recent changes were made.

Notification of Significant Changes. If we make material changes to this Privacy Policy that affect your rights or require your consent, we will notify you in advance through appropriate channels, such as:

• posting a prominent notice on our websites or in the App;
• sending an email to the contact information you have provided, if applicable.

Please note that your continued use of our Service following the Effective Date of the updated Privacy Policy constitutes your acknowledgment and acceptance of the changes.

2. What personal data do we collect?

As you access and use our Service, we gather certain personal data through the following means:

Data directly provided by you:

Basic Information. We collect the information necessary to personalize your account and provide you with a tailored Service. This includes: your name and surname, email address, account and profile credentials, any other information you choose to share to personalize your account or profile, and optional information, such as preferences or interests, that you provide during onboarding or while using the App.

Purchase and Subscription Information. Payment information is required to process your subscription. This includes billing and shipping address, subscription plan details, and payment information. Note that we do not store or process your credit card information. This information is handled securely and directly by our third-party payment processing partners in accordance with their privacy policies.

Pet Information. Pet's: name, age, breed, behavior traits or issues, daily routine, origin, commands knowledge, owner's preferences for learning materials about pets, pet's caregivers (family sharing).

Survey and Communication Information. We may collect any information you voluntarily provide when: participating in surveys, questionnaires, or Service testing, communicating with us or directed to us via letters, emails, and social media, or submitting reviews or testimonials regarding our Service. If you participate in any promotions or competitions we may run, we process information relevant to your participation. This data is processed to assess user opinions, improve our Service, and support the development of new features.

User-Generated Content. We process any content you publish or upload on our Service, including but not limited to posts, messages, images, and other materials, in accordance with the provisions set out in our Terms regarding User-Generated Content.

Data automatically collected by us:

Log and Technical Information. When you access our website or use the App, certain information is automatically collected by your browser or device. This may include: your IP address, browser type, time zone, language settings, the date and time of your access, details about the features you use, actions you take within the Service, interactions with specific areas of the interface, and patterns of App usage, including session frequency and duration.

Device-Related Information. We collect information about the device you use to access our Service, including device model, type, unique device identifiers, operating system version, Internet service provider details, mobile carrier information, and hardware ID.

Other Sources. We may augment the information you provide with data obtained from third parties or other external sources. This additional data may include: details about how you interact with our Service or information from third parties to support marketing communications (only where you have opted in), refine our research, or enhance the delivery of our Service.

Data collected via Cookies.

To provide you with an enhanced experience, our Service relies on technologies such as cookies, SDKs, and similar tools. These technologies assist us in tailoring your interactions, delivering relevant advertisements, and gaining insights into how our Service is used. They are triggered when you browse our website, navigate the App, or activate specific features. While you have the option to disable these tools in your settings, doing so may limit the availability or performance of certain functionalities; however, the essential aspects of our Service will remain accessible. Please learn more about this in our Cookie Policy.

Please note that this Privacy Policy does not apply to information collected by:

• Third-Party Service. Any third party, including through any application or content (including advertising) that may link to or be accessible from or through our Service.
• Non-Personal Data: Information that cannot reasonably identify, relate to, describe, or be linked (directly or indirectly) to a specific individual is not considered personal data. This Privacy Notice does not govern the processing of such non-personal information.

3. What are the purposes for processing your data?

We collect and process personal data to deliver, enhance, and secure our Service, ensuring a seamless and personalized experience. Below, we outline the purposes for which your data is processed:

To Ensure Access to and Proper Delivery of our Service. We process your personal data to enable your access to and use of our Service. This includes: verifying your identity and providing uninterrupted access to our Service, promptly addressing any operational or technical problems.

To Fulfill Transactions. We collect the information required to process your transactions, which includes managing subscription payments and providing any related services to ensure seamless access to the features you have subscribed to.

To Customize Your Experience. We process your personal data to tailor the Service to your individual preferences and needs. By analyzing your interactions and behavior, we deliver content, recommendations, and features aligned with your specific goals. This allows us to provide you with a more personalized experience, targeted content, or recommendations for relevant products. We may also use algorithms or automated systems to analyze behavior and recommend features. These do not result in legally significant decisions unless explicitly stated.

To Analyze Usage and Performance. We use your personal data to gain insights into how you interact with our Service. This helps us identify the most popular features, assess the effectiveness of our content, and understand user behavior. These insights are used to refine functionality, improve usability, and ensure that the Service operates effectively and efficiently for all users.

To Improve the Service. We process personal data to enhance the overall quality and functionality of the Service. By refining features and developing new tools, we ensure that the Service evolves to meet your needs. Data is also used to optimize our offerings, conduct research and surveys, and perform financial analyses to assess billing, pricing, and other processes that may require improvement. These efforts enable us to create a better user experience and provide innovative, value-driven solutions.

For Advertising and Marketing Purposes. We may process your personal data to enhance and deliver targeted advertising within our Service and on third-party platforms. Your information helps us display personalized ads and content that reflect your interests and preferences. We work with external advertising networks, social media platforms, and analytics providers to promote our Service across various channels. Additionally, we analyze the performance of our marketing campaigns to assess their effectiveness and refine our advertising strategies for better engagement.

To Ensure the Security and Integrity of our Service. We process your personal data to safeguard the security and stability of our systems, networks, and users. Measures are taken to prevent unauthorized access, detect misuse or fraudulent activities, and ensure the integrity of our IT infrastructure through consistent monitoring and maintenance.

To Provide Support and Communicate with You. When you reach out to us with inquiries, concerns, or feedback, we process your personal data to assist you and address your requests. This may include sending responses via email, providing updates related to your use of our Service, or resolving reported issues. We may also review communications and interactions with you to ensure the quality of our support, improve staff training, and effectively handle any complaints you raise.

To Comply with Legal Obligations. We process your personal data to meet our responsibilities under applicable laws and regulations. This may involve using your information to investigate disputes or claims related to our Service or to respond to legal, governmental, or regulatory requests. Your information may also be processed to fulfill obligations related to anti-money laundering measures, fraud prevention efforts, tax compliance, sanctions adherence, or other legal requirements. Additionally, we may use your personal data to assert or protect our legal rights when appropriate.

4. When and why do we share your data?

To provide our Service effectively, we may need to share your personal data with certain third parties. Such sharing will be carried out in compliance with applicable privacy laws.

Third-Party Service Providers. We may share your personal data with carefully selected service providers that assist in operating, maintaining, and enhancing our Service. These may include, but are not limited to:

• hosting and cloud infrastructure providers;
• email communication service;
• payment processing partners;
• fraud prevention and cybersecurity vendors;
• analytics and data aggregation service;
• customer support and engagement platforms.

These third parties will only process your personal data under contractual obligations, ensuring they adhere to strict data protection standards, and they are prohibited from using your personal data for any purpose other than those specified in our agreements.

Third-Party Marketing Partners. If you have provided your explicit consent to receive marketing communications, we may share certain personal data (such as your email address) with our marketing service providers. This may include digital advertising platforms, social media advertising providers, or marketing automation tools that assist us in delivering targeted communications and promotions. You may withdraw your consent at any time by following the unsubscribe instructions provided in our emails.

Legal Compliance and Protection of Rights. We may disclose your personal data when required to do so under applicable law, regulation, or legal process, including:

• Compliance with legal obligations: To comply with any legal requests, court orders, or law enforcement investigations.
• App security and integrity: To prevent or address fraudulent, malicious, or unauthorized activities that may compromise the security of our Service.
• Protection of rights and safety: Where disclosure is necessary to protect our Company, customers, or the public against harm, legal violations, or imminent risks to personal safety.
• Emergencies: If necessary, to prevent death or serious bodily injury based on a legitimate good-faith belief.

Data Transfers Within Our Corporate Group. To support our global business operations and provide seamless services, we may share your personal data with our affiliated entities, subsidiaries, and trusted partners. These transfers are conducted strictly in accordance with applicable data protection laws and are governed by robust data protection agreements.

5. What action do we avoid when handling your data?

We are dedicated to respecting your privacy and safeguarding your personal data. In line with this commitment, we adhere to principles regarding the handling of your information, as detailed below:

No Sale, License, or Rental of Personal Data. We do not sell or rent your personal data for financial gain. Your personal data is only disclosed as outlined in this Privacy Policy.

Limited Sharing with Service Providers. We share your personal data exclusively with service providers who assist in delivering and supporting our Service, as described herein. We ensure that no data is shared with external providers or partners without appropriate data protection agreements or contractual terms in place to safeguard your information.

Protection of Children's Data. We do not knowingly collect personal data from children who do not meet the minimum age requirement in their jurisdiction. If you are under the applicable minimum age, as defined in our Terms, you are not permitted to use our Service.

6. What security measure do we use?

We take data security seriously and have implemented both organizational and technical safeguards to protect your personal information against unauthorized access, loss, alteration, or misuse.

Organizational Security Measures. We enforce strict internal policies and procedures to maintain the security and confidentiality of personal data, including:

Access Control Policies: Only authorized personnel with a legitimate need can access sensitive data.

Technical Security Measures. We deploy state-of-the-art cybersecurity protections to safeguard your personal data, including:

• Encryption & Pseudonymization: Sensitive data is encrypted at rest and in transit to prevent unauthorized access.
• Secure Networks & Firewalls: We use firewalls and endpoint protection to prevent cyber threats.
• Backups & Disaster Recovery: Our systems include secure backups and failover mechanisms to ensure resilience against data loss or service disruptions.

Acknowledgment of Security Limitations. We take commercially reasonable measures to protect your personal data, utilizing security technologies and best practices to guard against unauthorized access, data breaches, and cyber threats. However, no security system is entirely impervious to risks. Ensuring the safety of your information is an ongoing effort that involves continuous monitoring, risk evaluation, and enhancement of security protocols. The presence of a security incident does not automatically imply non-compliance with legal requirements or industry standards.

7. Disclosures

To service providers. We may disclose contact information that we collect, to companies that provide services on our behalf.

Permitted by law. We may also disclose information required by law. For example, we may disclose information to law enforcement agencies or state regulatory authorities.

8. Third-Party Links

Our service may contain links to third-party websites or services that are not owned or controlled by Sitz. We are not responsible for the content, privacy policies, or practices of any third-party sites.

We encourage you to review the privacy policies of any third-party services you visit or interact with.

9. Cookies and Tracking Technologies

Sitz may use cookies, beacons, tags, and similar tracking technologies to enhance user experience, analyze usage trends, and improve our services.

We may use cookies to:

• Remember user preferences.
• Enable certain features and functionality.
• Analyze how users interact with the platform.

You can manage cookie settings through your browser preferences, but disabling cookies may affect certain functionalities of our service.

10. Third-Party Services

Sitz may integrate third-party services to enhance platform performance, analytics, communication, or payment processing. These services operate independently and have their own privacy practices.

We recommend reviewing privacy policies of any third-party service used within the Sitz platform.

11. Visitors/registered users

Visitors may browse the Sitz website without providing personal information. Registered users, however, may be required to provide personal data such as name, email address, or login credentials to access specific features.

We are committed to ensuring transparency regarding how visitor and user data is collected and handled.

12. Contact us

If you have questions about this Privacy Policy or wish to exercise your data rights, you may contact us at:

• Email (support & privacy questions): support@sitzapp.com
• General inquiries: info@sitzapp.com