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Refund Policy

Effective date: January 3, 2026
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Thank you for choosing Sitz. All purchases of subscriptions are subject to this Refund Policy (“Policy”). Sitz reserves the right to verify account activity, usage history, and purchase details before approving any refund.

At Sitz, we want to make sure that you are 100% satisfied with the services you receive from us. If you feel that the services you have purchased are not suitable for you, please follow this steps.

Refund eligibility depends on how the subscription was purchased:

App Store & Google Play Purchases

Subscriptions purchased through the App Store or Google Play are subject to their respective refund policies, and requests should be directed to the appropriate support channels.

Apple App Store (iOS). Refunds must be requested through Apple. Apple’s official refund process is located at https://reportaproblem.apple.com/. Apple reviews refund requests on a case-by-case basis.

Google Play Store (Android). Google may issue refunds if requested within their allowed timeframe. You can submit your request at https://play.google.com/store/account. If Google declines the request, we are unable to override their decision.

Website & Telephone sales

Get a hassle-free refund within 30 days of purchase. Refunds are issued only to the original payment method used at the time of purchase. Refund processing may take 1 to 5 days, depending on your bank or payment provider.

Refund Request

Contact customer service by phone or email to request your refund.

  • Call us at: (+1) 888 339-7055. Hours: Monday – Friday, 9am to 9pm EST. Saturday – Sunday, 9am to 5pm EST.
  • Email: help@sitzacademy.com

Please include:

  1. Full name
  2. Email or phone number on file
  3. Order number
  4. Reason for refund request

You will receive an automatic response notifying you that your request has been submitted. Refunds are typically processed within 7–10 business days after approval.

Once your request has been reviewed, Support will contact you to confirm the refund process and let you know how to proceed.

1. Policy Changes

We may update this Refund Policy at any time. Updates become effective immediately upon posting to our website.

2. Chargebacks & Disputes

Before disputing a charge with your bank, we ask that you contact Sitz directly. Most issues can be resolved quickly.

Please note:

  • Filing a chargeback without contacting Sitz may delay the process.
  • Accounts associated with fraudulent disputes may be suspended.
  • If a dispute is resolved in Sitz’s favor, no refund will be issued.

3. Duplicate Charges or Billing Errors

If you believe you were billed twice, we will verify and, if confirmed, refund the duplicate amount immediately.

Please contact support with:

  • Date of charge
  • Screenshot of duplicated transaction
  • Last 4 digits of card

4. Contact us

If you have questions about these Terms, you may contact us at: